Process Strategy

    

Process Structure	Hybrid Office	Many reservations are made online or through the phone. When the customer comes in, a representative goes through the process of either checking in or checking out a vehicle.
Customer Involvement	Moderate to low	Customers do choose what car they pick, but Enterprise provides the car and handles its maintenance.
Resource Flexibility	Flexible	There are different stations which provide different functions in order to deliver the car of preference, to each customer.
Capital Intensity	Moderate	Enterprise uses a booking software and apps in order to book and keep track of reservations.

Process Strategy:

Process Structure - Hybrid Office: Many reservations are made online or through the phone. When the customer comer in and a representative gives them the keys to their selected vehicle as well as going over the terms and other regulations that follow and for the back office of the business the workers that take care of the cars that are currently on the lot.

Customer Involvement - Moderate to Low: Customers have the choice to choose whatever vehicle they seem fit for them to buy Enterprise provides the care and handles its maintenance. If a vehicle is not in stock to the customer in genuinely notified and will be asked to select a vehicle that is while enterprise will issue an order for the restock in the vehicle that was for any other potential customer.

Resource Flexibility - Flexible: There are different station which provides different functions in order to deliver the car of preference to each customer in the surrounding areas

Capital Intensity - Moderate: Enterprise uses a booking software and app in order to book and keep track of the reservations with its customers.